– exploring the ethical side to what goes on in insurance markets –
Despite selling a product that’s based upon risk and losses, insurance people are actually quite an optimistic bunch. And that’s good, for it creates a shared sense of purpose and professionalism, and facilitates innovation and risk taking. Yet let that optimism build...read more
The scope of what underwriters need to have on their radars is getting ever wider. The expanding horizon of rating factors is one driver of this, as is the increasing personalisation of the products being offered. This increases the amount of information underwriters...read more
Insurers are being urged to improve how they represent ‘the voice of the customer’ in the design and roll out of their products and services. One option is for underwriters to work with marketing people on generating this insight, drawing on the latter’s...read more
Insurers are talking about significant levels of non-disclosure in life insurance, yet the message being conveyed has many layers to it. Non-disclosure is certainly an ethical issue that insurers are right to address, yet at the same time, insurers’ response must also...read more
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Duncan Minty is an ethics consultant specialising in the insurance market. He’s also a Chartered Insurance Practitioner
“always provides insight of value and genuinely helps to move a debate forward“
David Thomson, Director of Policy and Public Affairs, Chartered Insurance Institute
Top 4 Posts : Mar 2016 to May 2016
Why insurance brokers are facing a steep and challenging learning curve – more here
The atomisation of insurance – more here
Ethics and Insurance Claims – mapping the layers of conflicts of interest – more here
Price optimisation – will insurers face new rules? – more here
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A particular interest?
Ethics and insurance is also my business: Duncan Minty Consultancy Ltd. I advise insurers, brokers and professional bodies on the ethical issues that matter to the market. This covers planning, risk, training and assessment, plus a host of other themes. With over 14 years as an independent consultant, I’ve helped firms gain greater certainty in ethics in many types of situations: underwriting, claims, sales and more.
Here are the main services I provide.
My ‘ethics briefings’ are popular – an in-house workshop to take a close look at a particular issue. Big data, insurance fraud and ethical leadership top the list at the moment.