Discriminatory pricing - what Citizens Advice would like to happen next
I met online with the authors of Citizens Advice’s ethnicity report last week, for an informal chat about what&…
Duncan Minty
Duncan has been researching and writing about ethics in insurance for over 20 years. As a Chartered Insurance Practitioner, he combines market knowledge with a strong and independent radar on ethics.
553 posts
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New Research Project on 'Ethics, Data and Insurance' in Australia
A new multi-year project looking at the implications of "Socially Responsible
Insurance in the Age of Artificial Intelligence"…
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Application Fraud - do case numbers add up?
All insurers now have a strategy for managing application fraud. And given that application fraud accounts for over 80% of fraud cases in UK insurance, those strategies have a lot of corporate momentum behind them. The data coming out of all this gives us some important insights.…
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Controls for Insurers' Use of Social Media Data
Insurers have been interested in social media data for some years now. This caught the public’s eye in 2016 when Admiral launched and then immediately withdrew a motor product influenced by what you did on Facebook. What controls should insurers have, to make sure such situations aren’t repeated?…
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Discriminatory Pricing – are the Sector's Exemptions at Risk?
Citizens Advice’s research into discriminatory pricing in UK motor insurance presents insurers with two regulatory exposures. One is some form of direct penalty for contravention of equalities legislation. The other is more subtle, but in the long run, very impactful on insurers. I examine it here.…
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Why is Internal Fraud a “Thorny Issue” for Insurers?
Counter fraud is a significant part of how insurers run their businesses now. Yet is there a source of fraud that they’re standing back from? This is the “thorny issue” of internal fraud…
Regulatory Views on the Ethnicity Penalty
The Centre for the Study of Financial Innovation released an interview on YouTube recently with Matthew Brewis, the FCA’s…
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4 Questions Motor Insurance Staff will be Asking about the Ethnicity Penalty report
Many people working in motor insurance will have been surprised by Citizens Advice’s research into discriminatory pricing. It will feel like something they and their firm just wouldn’t do. Yet the evidence that something is happening is there. So how do insurers respond to their obvious questions?…
The MIB’s ambition for a ‘Single Customer View’
At a recent conference, Ben Fletcher of the Motor Insurers’ Bureau (MIB) talked about their ‘Project Revolution’. It aims to achieve a single customer view through the joining up of their various databases.…