Duncan Minty

Duncan has been researching and writing about ethics in insurance for over 20 years. As a Chartered Insurance Practitioner, he combines market knowledge with a strong and independent radar on ethics.

559 posts •

Six ethical issues that insurers need to build into their plans for 2022

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Accountability • 4 min read

Six ethical issues that insurers need to build into their plans for 2022

In preparing their plans for 2022, insurers are making a series of fine judgements about the ethical risks that need attention. Here are six areas to which I'm proposing serious attention needs to be given.…

Duncan Minty • 14 Oct 2021

Why the Fairness of Crowds is so important for insurance

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Fairness • 6 min read

Why the Fairness of Crowds is so important for insurance

There is one perspective on fairness that dominates the minds of insurers. It is the fairness of merit, which involves…

Duncan Minty • 28 Sep 2021

Why personalisation will erode the competitiveness of premiums

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Personalisation • 8 min read

Why personalisation will erode the competitiveness of premiums

A recurrent narrative associated with the personalisation trend in insurance is that it will enhance the competitiveness of premiums for…

Duncan Minty • 07 Sep 2021

Accountability • 2 min read

Counter fraud is now a big exposure to insurer reputations

The next two years could be eventful ones for the counter fraud functions in the UK insurance market. If you…

Duncan Minty • 31 Aug 2021

Regulation • 5 min read

Get Ready for the Regulatory Revolution

The UK insurance sector must prepare for a regulatory revolution. It’s been brewing for some time, but the regulator…

Duncan Minty • 21 Jul 2021

Marketing • 6 min read

Three ethical concerns about embedded insurance

People often think that hyper-personalisation is something that will happen in the future. It’s actually happening now, with a…

Duncan Minty • 13 Jul 2021

Personalisation • 5 min read

What does Hyper-Personalisation mean for the Future of Insurance?

Since 2013, I’ve been urging the insurance sector to think more critically about its enthusiasm for personalisation. Those questions…

Duncan Minty • 29 Jun 2021

Conflicts of Interest • 3 min read

How good is your firm’s approach to conflicts of interest?

The most fundamental ethical risk in insurance is conflicts of interest. It pervades decisions across underwriting, claims, marketing and counter…

Duncan Minty • 17 Jun 2021

Discrimination • 4 min read

New regulations will test insurers’ use of emotional AI

The road to the digital future of insurance is often referred to as a superhighway. The notion presented is of…

Duncan Minty • 26 May 2021