Learning Integrity – what works and what doesn’t work

How do you go about learning integrity? Senior insurance executives in the UK will soon have to provide evidence of what they know about it.

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A Framework for Trust and Growth in a Digital Market

Insurers need to grasp the ethical issues underlying trust and growth in a digital market. This framework provides them with a template for doing so.

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9 ways to set a better ‘personal example’

How you handle the responsibilities you have marks out the type of leader you will become. And having high ethical standards is crucial, for business leaders rank it as their number 1 competency.

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Automating the emotions that drive marketing and sales

The automated systems now being used in financial planning introduce a uniquely disruptive ethical risk through their use of artificial emotional intelligence

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Destructive demand: Is it happening in insurance underwriting now?

Destructive demand can damage the reputation of insurance. It happened with referral fees. Could it be happening again with underwriting data?

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Four challenges that insurers face when using artificial intelligence in claims

The use of artificial intelligence in claims represents a ‘significant opportunity’ for the sector, said Ageas. It also introduces some slippery slopes, four of which I explore here.

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Smart contracts in insurance: clever but dangerous

Smart contracts in insurance open up all sorts of opportunities. And they sound clever and exciting, but they also raise questions. How will they influence trust in insurance?

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Have brokers done enough to improve their handling of conflicts of interest?

Have insurance brokers done enough to improve their handling of conflicts of interest? 3 years ago, the FCA identified multiple problems. So how have things changed?

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What insurance people must learn to make better decisions

Learning professionals need to pay attention to behavioural factors that influence the way we make decisions, in order to influence the ethical culture at their firm.

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5 crippling beliefs that get in the way of people addressing ethics

I’ve come across a number of beliefs that get in the way of insurance people getting behind their firm’s push on ethics. Here’s 5 of them.

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