Ethics and Insurance

Learning Integrity – what works and what doesn’t work

19 July 2017 /
Learning

How do you go about learning integrity? Senior insurance executives in the UK will soon have to provide evidence of what they know about it.

A Framework for Trust and Growth in a Digital Market

12 July 2017 /
Big Data Oversight

Insurers need to grasp the ethical issues underlying trust and growth in a digital market. This framework provides them with a template for doing so.

9 ways to set a better ‘personal example’

5 July 2017 /
Ethical Leadership

How you handle the responsibilities you have marks out the type of leader you will become. And having high ethical standards is crucial, for business leaders rank it as their number 1 competency.

Automating the emotions that drive marketing and sales

28 June 2017 /
Marketing and Sales

The automated systems now being used in financial planning introduce a uniquely disruptive ethical risk through their use of artificial emotional intelligence

Destructive demand: Is it happening in insurance underwriting now?

20 June 2017 /
Ethical Leadership Underwriting

Destructive demand can damage the reputation of insurance. It happened with referral fees. Could it be happening again with underwriting data?

Four challenges that insurers face when using artificial intelligence in claims

13 June 2017 /
Big Data Claims

The use of artificial intelligence in claims represents a ‘significant opportunity’ for the sector, said Ageas. It also introduces some slippery slopes, four of which I explore here.

Smart contracts in insurance: clever but dangerous

6 June 2017 /
Big Data Underwriting

Smart contracts in insurance open up all sorts of opportunities. And they sound clever and exciting, but they also raise questions. How will they influence trust in insurance?

Have brokers done enough to improve their handling of conflicts of interest?

30 May 2017 /
Broking Oversight

Have insurance brokers done enough to improve their handling of conflicts of interest? 3 years ago, the FCA identified multiple problems. So how have things changed?

What insurance people must learn to make better decisions

23 May 2017 /
Learning

Learning professionals need to pay attention to behavioural factors that influence the way we make decisions, in order to influence the ethical culture at their firm.

5 crippling beliefs that get in the way of people addressing ethics

16 May 2017 /
Learning Oversight

I’ve come across a number of beliefs that get in the way of insurance people getting behind their firm’s push on ethics. Here’s 5 of them.