How do you feel about insurers tracking and analysing your emotions?

Insurers are using data and analytics to track and predict our emotions. Yet using it in underwriting and claims decisions raises some significant ethical issues. Here’s why.

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How good are your firm’s algorithms? Can you prove it?

There’s a lot of excited claims being made about algorithms in insurance. Can they credible? Can they be trusted? It’s time to remove the hype and focus on performance.

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Ethics, data and analytics: the problem that insurers will have with identity

Data and analytics is changing insurance in all sorts of exciting ways, but it’s also raising some fundamental ethical questions. The first we’ll be looking at is identity

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Why confusion could become a key ethics metric for insurers

The quality of policy wordings could well be coming under close scrutiny soon – scored for comprehension and audited for confusion. Time for your firm to tune in.

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The biggest ethical challenge facing insurers in 2019

The insurance sector will face some big ethical challenges in 2019 but one challenge will stand above all others. And surprisingly, it’s not pricing.

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Why credit data must feature in your plans for 2019

Insurers need to make sure that their plans for 2019 include a review of how their underwriting and claims people are using credit data. Here’s why.

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Could the new accountability rules spring one last surprise on UK insurers?

The pricing review could trigger a rethink by the UK regulator of an earlier doubt expressed in the new accountability regime. It’s all about algorithmic trading

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Assessing Integrity in Good People

What’s the point of assessing integrity? On the face of it, it’s to have evidence that your senior people understand what integrity means. Actually, that’s not the point you should be aiming for.

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Don’t take the wrong approach to ethics training and integrity assessments

A lot of ethics training can please compliance providers, but it often has little impact on how insurance firms operate. That because it’s evidencing the wrong thing. Here’s why.

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The underlying warning in the FCA’s report on household insurance pricing

The UK regulator’s report on insurance pricing will have set alarm bells ringing at many insurers. The underlying warning in it represents a real challenge to many firms

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