The need for a reorientation of corporate mindsets

Digitisation is transforming more than insurance. It’s changing the mindset of the public too, and how they view ethics. Insurers need to respond to both.

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How to teach leadership on ethics in a way that actually works

If leadership on ethics is on your learning and development agenda for 2018, you need to remember three important things about how to structure it.

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The Great Accountability Challenge facing Insurance Leaders

Technology is reshaping the business models of insurers. Yet this reshaping presents a new accountability challenge that needs to be addressed.

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6 Reasons why Marketing is a Significant Harm Function

As insurance becomes digitised, so marketers are making decisions with the potential for ever widening impacts. Does this make them a significant harm function?

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How can insurance brokers build trust in a digital market?

How can insurance brokers build the trust that will carry them through a rapidly changing insurance market?

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20 Changes that Influence the Ethics of Insurance Claims

Insurance is changing in ways that have implications for the ethics of insurance claims. Here are 20 such changes that claims people need to watch.

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Learning Integrity – what works and what doesn’t work

How do you go about learning integrity? Senior insurance executives in the UK will soon have to provide evidence of what they know about it.

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A Framework for Trust and Growth in a Digital Market

Insurers need to grasp the ethical issues underlying trust and growth in a digital market. This framework provides them with a template for doing so.

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9 ways to set a better ‘personal example’

How you handle the responsibilities you have marks out the type of leader you will become. And having high ethical standards is crucial, for business leaders rank it as their number 1 competency.

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Automating the emotions that drive marketing and sales

The automated systems now being used in financial planning introduce a uniquely disruptive ethical risk through their use of artificial emotional intelligence

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