Why credit data must feature in your plans for 2019

Insurers need to make sure that their plans for 2019 include a review of how their underwriting and claims people are using credit data. Here’s why.

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Could the new accountability rules spring one last surprise on UK insurers before the end of 2018?

The pricing review could trigger a rethink by the UK regulator of an earlier doubt expressed in the new accountability regime. It’s all about algorithmic trading

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Assessing Integrity in Good People

What’s the point of assessing integrity? On the face of it, it’s to have evidence that your senior people understand what integrity means. Actually, that’s not the point you should be aiming for.

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Don’t take the wrong approach to ethics training and integrity assessments

A lot of ethics training can please compliance providers, but it often has little impact on how insurance firms operate. That because it’s evidencing the wrong thing. Here’s why.

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The underlying warning in the FCA’s report on household insurance pricing

The UK regulator’s report on insurance pricing will have set alarm bells ringing at many insurers. The underlying warning in it represents a real challenge to many firms

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What lessons can insurance people learn from the Liberty Mutual fine?

The £5.28m fine handed out by the UK regulator to Liberty Mutual last week fired two warning shots across the bows of the insurance sector. This week’s blog post examines their repercussions for insurers.

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Why conflicts of interest is the top ethical issue for claims in 2019

Every claims director in every insurer should be looking to include an assessment of conflicts of interest in their plans for 2019. It’s going to be their number one ethical risk. Here’s why…

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Application fraud – a vital component is missing

Application fraud is a big focus for insurers. The logic is that fraudsters are isolated before they get on your books. Yet it’s fraught with ethical risks and missing one vital component.

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Is a retreat from insurance underway? Not by consumers, but by insurers

Insurers talk about moving customer relationships from ‘indemnity me’ to ‘keep me safe’. Does this represent the start of a retreat from insurance?

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The super complaint will put pricing practices under intense scrutiny

A super-complaint was delivered last week to the UK competition authority. It means pricing practices in the retail general insurance market will now come under intense scrutiny. I assess its origins and implications, and show how insurance firms can respond.

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