Answering the big questions about the principles for insurance pricing

The biggest event in 2019 in relation to ethics and insurance will be the announcement by the FCA that firms must demonstrate clear principles for insurance pricing.

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2019 demands fresh new thinking on ethical risk

2019 will see ethical risk becoming more personal, especially for senior executives. Ethical frameworks need to be checked to ensure they’re still robust.

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Access to medical records is controversial but achievable

Should insurers be given access to digital medical records? The question has more ethical angles to it than you might first think. This post explores them.

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Executive accountability is raising concerns – here’s the best response

New regulations are raising executive accountability. Insurance people are worried about their personal exposure to compliance failings. Here’s their best response.

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Research confirms the main reason for insurer failure in the EU is unethical practices

Why do insurers fail? It turns out that ethical problems play a big part. Insurance may be complicated, but it’s the human factors that really matter.

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Why smart policy wordings need to be handled with care

Many will be glad to see the end of longwinded policies. Yet be careful what you wish for. Smart policy wordings could present some uncomfortable surprises.

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Insurer codes of ethics are not addressing the big trust issue for consumers

Insurance firms are changing, but their codes of ethics are not. My recent review found a distinct gap opening up. Some of the key issues were missing.

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How can insurers get people to open and read their codes of ethics?

How do you make sure people are opening and reading your code of ethics? My review found that insurers were missing out on some significant opportunities.

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An important lesson for insurers to learn about their codes of ethics

Codes of ethics tell people about a firm’s ethical commitments. I’ve completed a detailed review into how insurers do this. The first finding was a surprise!

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Where the really fundamental changes in insurance will emerge

How transformative are the changes happening in insurance at the moment? In amongst the noise of disrupting start ups, is a paradigm shift under way?

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