Category Archives for Ethical Leadership

Six ethical issues that insurers need to build into their plans for 2022

  • 14 October 2021

As insurers prepare their plans for 2022, here are six areas whose ethical side need to be paid close attention to. It will be an important year for making progress

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Why the Fairness of Crowds is so important for insurance

  • 28 September 2021

The sector’s focus on fairness of merit doesn’t reflect the real world. People often make decisions quite differently. Time then to pay attention to the fairness of crowds.

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Why personalisation will erode the competitiveness of premiums

  • 7 September 2021

Most insurers think that personalisation will drive up the competitiveness of premiums. I challenge that view and examine signs that point to the opposite happening.

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Counter fraud is now a big exposure to insurer reputations

  • 31 August 2021

A range of recent developments have now positioned counter fraud as a big reputational exposure for UK insurers. Each firm should now prepare their evidence for where they stand.

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How good is your firm’s approach to conflicts of interest?

  • 17 June 2021

Conflicts of interest are insurers’ biggest ethical risk. And being ever present, they need ongoing attention. Here are some checks that you should be making.

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Why ethics training needs a big rethink

  • 5 May 2021

Ethics training has for too long be arranged on a ‘push’ rather than a ‘pull’ basis. This needs to change, and these five types of insurance people need to lead that change.

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The Ethical Challenges facing Open Insurance

  • 21 April 2021

Open insurance may be the next big step forward for insurance, but it will struggle to succeed unless a variety of ethical issues are addressed.

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Why Equality of Fairness will shape the Future of Insurance

  • 3 March 2021

Fairness in insurance has four dimensions. How they come together and interact is called equality of fairness. This will shape the future of insurance.

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The Big Ethical Challenge for Insurers in 2021

  • 5 January 2021

The big ethical challenge for insurers in 2021 will be to learn the lessons from events in 2020 and to apply them systematically across the firm. It will be a bigger task than many insurers think, but those who get it right will reap reputational rewards.

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8 ways in which a digital strategy can build trust in an insurer

  • 10 December 2020

Digital strategies in insurance will be undermined if they don’t build trust in the insurer. I explore why this is so, and present 8 ways in which an insurer should start looking

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