Insurance is changing in ways that have profound implications for claims. Some claims practices will become redundant. Questions only occasionally raised before will now become common. New skills will have to be learnt.
In this guide, I look at 20 changes that I think will be significant in terms of the ethical challenges facing claims people. Those who recognise the ethics of insurance claims and rise to the challenges outlined here will be those who are trusted in the digital market.
Director, Industry Consulting, SAS
"This is a must read for insurance execs"
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Duncan is the founder of the Ethics and Insurance blog and the author of its many posts. He's a Chartered Insurance Practitioner, having worked 18 years in the UK market. As an adviser to many firms on ethics issues, as well as a regular conference speaker, he is one of the leading voices on ethics and insurance.