Insurance is changing in ways that have profound implications for claims. Some claims practices will become redundant. Questions only occasionally raised before will now become common. New skills will have to be learnt.
In this guide, I look at 20 changes that will be significant in terms of the ethical challenges facing claims people. Those who recognise the ethics of insurance claims and rise to the challenges outlined here will be those who build trust with their customers.
James Ruotolo
Director, Industry Consulting, SAS
"This is a must read for insurance execs"
