Every insurer stressed the importance of their code of ethics. Yet this review found that the codes of many UK insurers were difficult to access, lacked executive support and failed to address the big ethical issues for consumers. There are good points that can be built upon, but much work to be done. Download the review report to learn more.
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Duncan is the founder of the Ethics and Insurance blog and the author of its many posts. He's a Chartered Insurance Practitioner, having worked 18 years in the UK market. As an adviser to many firms on ethics issues, as well as a regular conference speaker, he is one of the leading voices on ethics and insurance.