Big data is starting to transform insurance. It could also transform professionalism in insurance, in ways that present some pretty new risks. So what should professional bodies around the world look out for?
The new Investing in Integrity charter mark has much to commend it, but will, like many of those before it, face some challenges. Greater transparency around the results of its accreditation would be a worthwhile step.
Ethisphere's list of the World's Most Ethical Companies includes seven with strong insurance connections. Are insurers reluctant to put their efforts on ethics up for scrutiny? That would be a pity, for if it's worth investing in, it's worth reaping a return from it as well.
Homeserve are outsourcing their complaint handling. Hopefully this will involve pro-actively contacting those who could have been mis-sold one of their policies. Let's hope they're learning from this saga.
The launch of a new landmine charity is to be applauded, but its supporters from the insurance and broking community need to reflect on any association they may have with companies who manufacture ordnance of similar indiscriminatory effect, cluster bombs being the most obvious example.