Leadership on ethics is a key factor influencing the trust that clients have in a firm. Getting that leadership on ethics right requires a clear ethical vision. So how do insurance executives craft that ethical vision?
This year could be a daunting one for some insurance people. Over the next 12 months, they’re going to have their integrity assessed. And if they fall short, their certification to practice in the sector could be affected. These four ethics courses address this problem head on.
Big data is starting to transform insurance. It could also transform professionalism in insurance, in ways that present some pretty new risks. So what should professional bodies around the world look out for?
Two recent studies have highlighted the need for firms in the financial services sector to start paying attention to ethical objectives. The benefits are clear: they help you deliver on innovation, integrity and customer focus.
The new Investing in Integrity charter mark has much to commend it, but will, like many of those before it, face some challenges. Greater transparency around the results of its accreditation would be a worthwhile step.
Ethisphere's list of the World's Most Ethical Companies includes seven with strong insurance connections. Are insurers reluctant to put their efforts on ethics up for scrutiny? That would be a pity, for if it's worth investing in, it's worth reaping a return from it as well.
A bank may be regretting an attempt to talk up its ethical track record. They should instead have focussed on the ethical challenges being tackled. So if you were an insurer, what ethical challenges would you be talking about?
Homeserve are outsourcing their complaint handling. Hopefully this will involve pro-actively contacting those who could have been mis-sold one of their policies. Let's hope they're learning from this saga.
Survey finds that less than 10% of companies in the FTSE100 report on their ethical performance. Those in the insurance and financial services sectors have good reason to make sure they're amongst that that do.
The launch of a new landmine charity is to be applauded, but its supporters from the insurance and broking community need to reflect on any association they may have with companies who manufacture ordnance of similar indiscriminatory effect, cluster bombs being the most obvious example.