Learning posts

What insurance people must learn to make better decisions
Learning professionals need to pay attention to behavioural factors that influence the way we make decisions, in order to influence the ethical culture at their firm.
5 crippling beliefs that get in the way of people addressing ethics
I’ve come across a number of beliefs that get in the way of insurance people getting behind their firm’s push on ethics. Here's 5 of them.
Interesting Research into the Ethical Orientation of Insurance Managers in India
When we’re questioned about how ethical we are, most of us respond very positively, and that’s great, but it’s not[...]
Is insurance missing the point with conflicts of interest?
Conflicts of interest are so common in insurance that they’ve given rise to a raft of rules, policies and procedures[...]
The power of a good story for tackling ethical challenges
When I talk with people about the causes of corporate misconduct, I make clear that it rarely happens because of[...]
Ethical awareness for underwriters: Pt2 – the self serving bias
The scope of what underwriters need to have on their radars is getting ever wider. The expanding horizon of rating factors[...]
Ethical Awareness for Claims People – Part 2 – Attributing
At the heart of the role that claims people have lies the weighing up of a range of factors that[...]
Ethical dilemmas are the last stage of ethical decision making – here’s stages 1 and 2
I write many ethical dilemmas - it's fun assembling the characters and devising a situation when conflicting values have to[...]
Ethics survey reveals a lot about the insurance profession
What do insurance professionals think about the ethics of their sector? A recent survey of over 3,000 members of ‘The[...]
Assessing integrity: how should insurers respond to the new rules?
Insurers in the UK will soon have to carry out ‘fit and proper’ assessments of executives performing certain key functions,[...]
How to get real value from ethical dilemmas
Many insurance firms have corporate values, promoted to staff and consumers to give insight into ‘who we are’ and ‘how[...]
How good are you at ethics? Are you sure? Is it enough?
Insurance is full of good people. Yet when you add up the cumulative impact of all those occasions when policies[...]
The three ingredients of ethical behaviour
Many firms in the insurance market will be looking to make progress on ethical behaviours in 2015. That’s great, but[...]
Who is responsible for rebuilding trust in insurance?
The public does not trust the insurance sector. Indeed, it trusts it even less than retail banks. That’s the stark[...]
What’s the point of ethics training? And 3 things to make it work.
Some of you will be starting to build your business plan for next year and if ethics falls within your[...]
The Five Most Dangerous Words in Business
You might think that the five most dangerous words in business would be associated with a corporate takeover  or a[...]
A bit of ethics assessment can go a long way
Everyone in insurance should have access to ethics assessment tools. It empowers, motivates and engage staff on the ethical issues that matter most to them.
Insurers need to understand young people more
Understanding more about how young people view privacy and identity will help insurers develop better and more trusted products.
How to set Ethical Objectives and Targets – free ebook
Two recent studies have highlighted the need for firms in the financial services sector to start paying attention to ethical objectives. The benefits are clear: they help you deliver on innovation, integrity and customer focus.
6 places a claims manager should look for ethical risks
You're a claims manager tasked to 'do something on ethics in 2013'. So where do you start looking for ethical risks associated with how your people work?
A new source of news about ethics and insurance
I'm complementing my blog at ethicsandinsurance.info with regular, more 'news driven' updates on my LinkedIn company page. Here's how to receive these updates directly into your LinkedIn home page feed,
How insurance history could have been different if ethics had been measured
Four examples of how insurance history might have been different if ethics had been measured. Time now for your firm to adopt some?
How can you reward firms for ‘doing the right thing’?
I was one of the speakers at a round table discussion yesterday about rewarding firms for 'doing the right thing'. Here’s what I had to say.
Ethical Dilemmas – challenging, interesting, important
It may be tempting to ‘learn as you go’ when next faced with an ethical dilemma to resolve. Here are three reasons why some preparation is worthwhile.
Ethics Ebooks available for Free Download
I've published some ebooks on topical ethical issues for insurers, available for free download at my consultancy website. They cover consent, privacy and insurance fraud. Enjoy them!
Four metrics that give ethical insight into telematics
Motor underwriters will be avalanched with data as telematics takes off, so what should they look for to gain insight into the ethical issues thrown up by this controversial technology?
What is a discretionary obligation?!
Clarity of wording is essential in a contract for insurance or financial services. It’s a cornerstone to what is being[...]