Telematics – pt3 – fairness
If insurers become the lead provider of telematics technology, then spin-off services could produce all sorts of unintended consequences, particularly around the public's view of fairness.
Big data could herald an entirely new way of thinking about the relationship between insurer and customer. It will have transparency at its heart and rely on new ways of behaving with customers. Ethics and insurance will never be more reliant upon each other than they need to be in this new world of insurance.