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Accountability

Insurance's digital transformation is driving ever increasing calls for clearer accountability. The message is 'if you want our trust, give us accountability'. These articles look at the issues involved. Use them to shape your thinking.
108 posts
Accountability
Suspicious Thinking and Insurance Counter Fraud public
Counter Fraud • 5 min read

Suspicious Thinking and Insurance Counter Fraud

Insurers are on the lookout for suspicious things all the time. It helps ensure that consumers pay a fair premium. Yet how insurers go about this is hugely important. How is suspicion judged? How does this affect products and services?  I explore the ethical side of how the sector handles suspicion.…
Duncan Minty
Duncan Minty •
A Lot of Life Insurers Are Navigating AI Blind public
Data Ethics • 4 min read

A Lot of Life Insurers Are Navigating AI Blind

A US regulatory organisation recently published a revealing survey about life insurers and their use of AI. For all the talk about responsible innovation, the reality in the life sector seems very different. Lack of accountability points to some serious problems ahead for life insurers.…
Duncan Minty
Duncan Minty •
Failings in Motor Claims Raise Accountability Questions public
Claims • 4 min read

Failings in Motor Claims Raise Accountability Questions

Several unfair practices have been identified in total loss claims in the UK motor insurance market. On the face of it, this seems like a numbers problem. Yet this is far from being a ‘which valuation is right’ issue. This is about people and how they decide to shape important decisions.…
Duncan Minty
Duncan Minty •
Building Fairness Feedback Loops into AI Systems public
Fairness • 3 min read

Building Fairness Feedback Loops into AI Systems

We are hearing a lot about AI ethics at the moment. It’s important, but still only one aspect of the situation. Another aspect would be the use of AI to facilitate more ethical decisions. By this, I don’t mean on a system wide basis, but in micro decision scenarios. It’s an idea worth exploring.…
Duncan Minty
Duncan Minty •
Invisible Insurance - The Next Big Thing? public
Marketing • 4 min read

Invisible Insurance - The Next Big Thing?

Embedded insurance comes in three forms: soft, hard and invisible. Each comes with ethical implications, but none more so than invisible embedded. What does it mean to provide consumers with invisible insurance? Is it the future of distribution, or a disaster in the making? I explore it here.…
Duncan Minty
Duncan Minty •
Failing to Prevent Fraud - the Implications for Insurers public
Accountability • 5 min read

Failing to Prevent Fraud - the Implications for Insurers

The UK government is introducing a new counter fraud law. It will be an offence for an organisation to fail to prevent fraud by an employee or someone working on their behalf. The range of activities covered is very wide. So what should insurers be looking at to avoid falling foul of this new law?…
Duncan Minty
Duncan Minty •
Data Ethics & Insurance : New Initiatives, Hard Decisions public
Data Ethics • 7 min read

Data Ethics & Insurance : New Initiatives, Hard Decisions

Several initiatives on data ethics will be launched in the UK insurance sector in 2024. That’s great, but those commitments need to reflect what consumers are concerned about. This means a lot of risk assessment and implementation work. So what are the hard decisions that will inevitably be faced?…
Duncan Minty
Duncan Minty •
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