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Accountability

Insurance's digital transformation is driving ever increasing calls for clearer accountability. The message is 'if you want our trust, give us accountability'. These articles look at the issues involved. Use them to shape your thinking.
111 posts
Accountability
Can Insurers Tackle Discriminatory Pricing in Time? public
Discrimination • 7 min read

Can Insurers Tackle Discriminatory Pricing in Time?

The hugely significant issue of discriminatory pricing has entered its second phase, with Citizens Advice issuing a report on what it expects the regulator and insurers to do next. It’s an intriguing report, full of expectations, pathways and warnings. So what does it add up to?…
Duncan Minty
Duncan Minty •
Is Insurance prepared for a Consumer Advocate? public
Accountability • 4 min read

Is Insurance prepared for a Consumer Advocate?

Some business sectors in the UK have a consumer advocate appointed by the Government. Should one be appointed for insurance, the impact on the sector could be profound. With the power to pull data from firms and initiate regulatory reviews, transparency could be transformed.…
Duncan Minty
Duncan Minty •
Are IFB ambitions in danger of hitting a brick wall? public
Counter Fraud • 5 min read

Are IFB ambitions in danger of hitting a brick wall?

Counter fraud data sharing in the UK market is heading for new heights. How we’re scored on fraud from the moment we seek a quote will be automated and in real time. Yet for all this strategic ambition, there remains no mention of accountability. Recent events point to that being a big omission.…
Duncan Minty
Duncan Minty •
Strong Opinions Emerge on Data Use in Counter Fraud public
Counter Fraud • 8 min read

Strong Opinions Emerge on Data Use in Counter Fraud

A detailed survey of US consumers found that support for the use of data to combat insurance fraud is strong, but very conditional upon the proper handling of ethical issues. I examine the message being sent to insurers by the US public, and what UK insurers can learn from it.…
Duncan Minty
Duncan Minty •
Assessing the Risk from Algorithm Destruction public
Data Ethics • 5 min read

Assessing the Risk from Algorithm Destruction

We’ve seen a couple of cases now in which firms have been told by regulators to destroy not only the data they shouldn’t have been using, but also the algorithms and models that had been trained on that data. So are insurers at risk from this too, and if so, how can they begin to assess it?…
Duncan Minty
Duncan Minty •
An Important Development on Financial Inclusion public
Regulation • 3 min read

An Important Development on Financial Inclusion

The need for insurers to take a more formalised approach to financial inclusion has moved a step closer. If the regulator is to ‘have a regard’ for financial inclusion, with data and reports, then it will expect insurers to do the same. It’s a stone that will gather moss.…
Duncan Minty
Duncan Minty •
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