Are loss prevention initiatives just trojan horses for data harvesting ?
A buzz phrase gaining momentum in the insurance market at the moment is ‘ecospheres of prevention’. It’s about using…
Claims
Claims is a unique function, dealing on a one-to-one basis with customers to fulfil the terms of the contract. How this is handled by insurers can through up some of the most significant ethical risks within insurance.
51 posts
The ethical storm clouds hanging over insurance claims practices
The biggest ethical exposure facing insurers over the next 24 months will come
from claims practices. They are presenting a…
Why discrimination is an enormous ethical challenge for insurance
Insurers are going to be challenged on how they are managing the risk of discrimination across their business. Some insurers…
Has genetic testing in insurance claims begun?
You would think that the use of genetic testing in insurance is pretty well
sorted, wouldn’t you? After all,…
Why the FCA should not use claims complaints as a value measure
Complaints are important. Not just for resolving an individual problem, but for
tracking the health of the policyholder / insurer relationship.…
Why predictive analytics in claims is so dangerous for insurers
Claims settlements are an insurer’s biggest expense. So it would seem natural for firms to understand as much about…
Is underwriting at claim stage a reputational timebomb?
A pattern is emerging across the market that points to a new type of
underwriting. And it is pretty revolutionary,…
Why conflicts of interest is the top ethical issue for claims in 2019
The top ethical risk for claims functions in 2019 will be conflicts of interest. That means every claims director in…
7 reasons why claims optimisation needs to be seen as a failure
The most ethically questionable practice to have emerged out of the innovation currently transforming insurance is claims optimisation. As key…