Should insurers share claims data to make their systems more accurate?
Insurers want to share claims data in order to improve the accuracy of their new
analytics systems. It sounds quite…
Claims
Claims is a unique function, dealing on a one-to-one basis with customers to fulfil the terms of the contract. How this is handled by insurers can through up some of the most significant ethical risks within insurance.
51 posts
20 Changes that Influence the Ethics of Insurance Claims
Insurance is changing in ways that have profound implications for claims. Some claims practices will become redundant. Questions only occasionally…
Four challenges that insurers face when using artificial intelligence in claims
The use of artificial intelligence in claims represents a ‘significant
opportunity’ for the sector, said the insurer Ageas in a…
Does this spell the end for insurance claims?
Aviva [http://www.aviva.com/] are publicising
[https://www.thesun.co.uk/money/3359873/aviva-boss-promises-to-slash-prices-and-let-customers-buy-policies-without-filling-out-endless-forms/]
a new system called Ask…
Could this be the Achilles Heel of Insurance Fraud?
If the insurance sector is to turn claims optimisation into an everyday
component of how it engages with claimants, could…
Is this the most controversial claims innovation of all?
Pushing at boundaries and challenging traditional notions is what innovation is
all about. Rethinking something that people have taken for…
Does this claims practice represent an open door into a dark room?
At the heart of the training I deliver on conflicts of interest is this: a
conflict of interest is a…
A Disclosure Disruption for Commercial Insurance
Much of the attention being given to the impact that big data will have on
insurance focuses on the personal…
Weighing up the fairness of your claims service – pt2
In last Friday’s post
[https://www.ethicsandinsurance.info/2016/07/08/fairness-claims-1/], I outlined
four dimensions of fairness that…