How to weigh up the fairness of your claims service – pt1
Fairness is a complex thing. Insurance people often have a tendency to latch on
to one way of looking at…
Claims
Claims is a unique function, dealing on a one-to-one basis with customers to fulfil the terms of the contract. How this is handled by insurers can through up some of the most significant ethical risks within insurance.
51 posts
Big data: has the Financial Ombudsman missed something significant?
The Financial Ombudsman Service
[http://www.financial-ombudsman.org.uk/default.htm] (FOS) has been weighing up
the implications that big…
Conflicts of interest: a challenge for more than just insurance brokers
Conflicts of interest have been in the ‘insurance news’ a lot recently, chiefly
because of the UK regulator’s review…
Ethics and Claims – 5 big issues Insurers should Focus on
The way in which claims are handled says a lot about the values that the insurer
involved works to. References…
Ethics and insurance claims – part 5 – the pivotal role of ethical culture
This is the fifth post in a series about the ethical issues associated with
insurance claims. The focus today is…
Ethics and Insurance Claims – Part 4 – the balancing act that is Privacy
This is the fourth in a series of posts about ethical issues associated with
insurance claims.
The insurance contract is…
Ethics and Insurance Claims – Part 3 – addressing conflicts of interest
This is the third post in my series about the ethical issues associated with insurance claims. For the insurance sector,…
Ethics and Insurance Claims – Part 2 – Getting Compensatory Justice Right
This is the second in a series of posts about the ethical issues associated with
insurance claims. This focus this…
Ethics and Insurance Claims – Part 1 – Information Asymmetry (2 of 2)
This is the second part of a post about the influence of information asymmetry
on ethics and insurance claims.
Let’…