Ethics and Insurance Claims – Part 1 – Information Asymmetry (1/2)
This is the first in a series of posts about the ethical issues associated with
insurance claims. I’m going…
Claims
Claims is a unique function, dealing on a one-to-one basis with customers to fulfil the terms of the contract. How this is handled by insurers can through up some of the most significant ethical risks within insurance.
51 posts
The key ethical issues associated with insurance claims
Insurance claims are pivotal experiences in the relationship between the insurer
and the policyholder. For the policyholder, they’re often…
Windows are opening into the Ethical Culture of Insurance Claims
The fairness of claims settlements is the main source of dissatisfaction for
personal lines motor claimants, according to a survey…
Ethical culture and the mindset of claims handlers: definitely one to watch
What goes on in the mind of a claims handler really matters. In act, when it
comes to the ethical…
6 places a claims manager should look for ethical risks
Let’s assume you’re a claims manager, tasked to ‘do something on ethics in
2013’. Where might you start…
Privacy and Aggregation pt2 – ethical challenges for claims managers
In yesterday’s post, I outlined why the public have ethical issues with the
aggregation of data. In this second…