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Counter Fraud

There's a clear ethical dimension to the need to tackle insurance fraud. Yet there is also a clear ethical dimension to how you tackle fraud. This is what I explore here...
44 posts
Counter Fraud
When Firms Become Criminally Liable for Fraud public
Counter Fraud • 6 min read

When Firms Become Criminally Liable for Fraud

The UK Government has issued guidance on new legislation that holds firms to account for failing to prevent fraud. So what is its relevance to insurers? There are key triggers involved, and then the exposures are significant. I explore the ins and outs, including the references to ethics.…
Duncan Minty
Duncan Minty •
What Claims Acceptance Rates Tell Us public
Claims • 5 min read

What Claims Acceptance Rates Tell Us

If you bought a type of policy that on average had one third of all claims rejected, and one in seven claimants complained, what would you think? And if you’re selling it, what would you think? I often hear insurers say that they ‘want to pay claims’. So why are so many claims being rejected?…
Duncan Minty
Duncan Minty •
Suspicious Thinking and Insurance Counter Fraud public
Counter Fraud • 5 min read

Suspicious Thinking and Insurance Counter Fraud

Insurers are on the lookout for suspicious things all the time. It helps ensure that consumers pay a fair premium. Yet how insurers go about this is hugely important. How is suspicion judged? How does this affect products and services?  I explore the ethical side of how the sector handles suspicion.…
Duncan Minty
Duncan Minty •
Failing to Prevent Fraud - the Implications for Insurers public
Accountability • 5 min read

Failing to Prevent Fraud - the Implications for Insurers

The UK government is introducing a new counter fraud law. It will be an offence for an organisation to fail to prevent fraud by an employee or someone working on their behalf. The range of activities covered is very wide. So what should insurers be looking at to avoid falling foul of this new law?…
Duncan Minty
Duncan Minty •
What the 3 Most Read Articles in 2023 Tell Us public
Claims • 2 min read

What the 3 Most Read Articles in 2023 Tell Us

Three articles I wrote in 2023 grabbed the attention of readers. Out of the 76 articles I wrote last year covering a wide range of topics, the interest in these three stands out. I put this into context and look at what they say about insurers’ interests looking forward.…
Duncan Minty
Duncan Minty •
ICO Consultation on Biometrics: Key Points for Insurers public
Data Ethics • 6 min read

ICO Consultation on Biometrics: Key Points for Insurers

The UK data protection regulator has issued draft guidance on the use of biometric data. It’s been delivered in a pretty ‘oven ready’ state, with two clear exposures for insurers. Are insurers prepared for the pretty fundamental questions they will now need to ask themselves?…
Duncan Minty
Duncan Minty •
Why the Social Scoring Ban is Seismic for Counter Fraud public
Counter Fraud • 6 min read

Why the Social Scoring Ban is Seismic for Counter Fraud

There are many significant things in the EU’s AI Act but none will be more disruptive for insurers than the proposed ban on social scoring. It will cause the sector’s core digital strategies to need serious reconfiguring. So why has this happened and what do insurers have to look out for?…
Duncan Minty
Duncan Minty •
Rewarding People who Report Insurance Fraud public
Counter Fraud • 3 min read

Rewarding People who Report Insurance Fraud

The insurance sectors in most countries encourage members of the public to report suspected insurance fraud. Should they then be rewarded for doing so? While there is growing public awareness that insurance fraud is not a victimless crime, would rewards do harm or good?…
Duncan Minty
Duncan Minty •
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