What does Hyper-Personalisation mean for the Future of Insurance?
Since 2013, I’ve been urging the insurance sector to think more critically about
its enthusiasm for personalisation. Those questions…
Data Ethics
With insurance becoming increasingly digital, data ethics has become the key lens through which issues and challenges are emerging. What makes it particularly important is how it is influencing insurance at both the policy and the market levels.
215 posts
Are some insurers going too far with data about convictions?
Counter fraud has been blossoming in recent years. Once focussed on catching
fraudulent claimants, the scope is now much wider,…
The Ethical Challenges facing Open Insurance
Open Insurance is being positioned as the next significant step forward for the insurance sector. It will energise the market,…
Is settlement walking now part of UK insurance?
We know that for UK insurers, price walking is on its way out. Yet it’s a story that’s…
The Ethical Risks from Data Enrichment
Data enrichment is a big thing in insurance at the moment. The market likes the idea of bringing together data…
5 sources of bias in analytics that insurers must address
Insurers in the UK are waiting to hear what the regulator has to say in its forthcoming report on data…
Two rulings that threaten many digital strategies in insurance
Two rulings by regulators on data practices should be setting ‘warning lights’ flashing across the insurance sector. Just as big…
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The Big Ethical Challenge for Insurers in 2021
The big ethical challenge for insurers in 2021 will be to learn the lessons from events in 2020 and to apply them systematically across the firm. The implications are much wider than many think.…
8 ways in which a digital strategy can build trust in an insurer
Many insurers will have grand plans for their digital strategies in 2021. And
while a lot of interesting things will…