The Fundamental Challenges that Insurance faces from Data Analytics
In October 2012, in a speech to the Financial Services Forum, I offering this prediction:
“I believe that over the…
Data Ethics
With insurance becoming increasingly digital, data ethics has become the key lens through which issues and challenges are emerging. What makes it particularly important is how it is influencing insurance at both the policy and the market levels.
215 posts
Will there soon be compulsory ethics training for insurance algorithms?
As more and more decisions about our premiums and claims come to be influenced by all sorts of clever algorithms,…
Why the FCA should not use claims complaints as a value measure
Complaints are important. Not just for resolving an individual problem, but for
tracking the health of the policyholder / insurer relationship.…
Why predictive analytics in claims is so dangerous for insurers
Claims settlements are an insurer’s biggest expense. So it would seem natural for firms to understand as much about…
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Why supervisory technology will revolutionise insurance
The future of insurance is digital. Data and analytics are transforming how insurers work. Traditional practices are being questioned. It’…
Is underwriting at claim stage a reputational timebomb?
A pattern is emerging across the market that points to a new type of
underwriting. And it is pretty revolutionary,…
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How do you feel about insurers tracking and analysing your emotions?
How many of us have appeared in a photo that has been posted online? Or spoken to a voice assistant…
How good are your firm’s algorithms? Can you prove it?
The use of algorithms in core insurance functions like claims and underwriting is growing steadily. And the claims for what…
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Data and analytics: the problem that insurers will have with identity
Insurance is changing. It’s moving in new directions, pursuing new ideas, new
models, new technologies. All very exciting, but…