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Discrimination

Discrimination is developing at speed as the No 1 ethical risk for a typical insurer. What every insurer needs to be assembling is the evidence of how they are managing discrimination in relation to their deals with customers across all business functions. Has the reporting got the right scope and depth? Is it based upon the right perspective? The articles will help a lot.
67 posts
Discrimination
Strong Opinions Emerge on Data Use in Counter Fraud public
Counter Fraud • 8 min read

Strong Opinions Emerge on Data Use in Counter Fraud

A detailed survey of US consumers found that support for the use of data to combat insurance fraud is strong, but very conditional upon the proper handling of ethical issues. I examine the message being sent to insurers by the US public, and what UK insurers can learn from it.…
Duncan Minty
Duncan Minty •
A Big Red Flag has been attached to Emotional AI public
Data Ethics • 8 min read

A Big Red Flag has been attached to Emotional AI

The UK’s data protection regulator has raised a big red flag over the use of emotional AI. Not only do such systems fail to meet data protection requirements, but they also come with other serious ethical issues. So what does this mean for insurers, and how should they respond?…
Duncan Minty
Duncan Minty •
Credit Scores – could they turn toxic for insurers? public
Underwriting • 9 min read

Credit Scores – could they turn toxic for insurers?

The use of credit scores in insurance is contentious. Opinion has been divided over whether their use is fair or not. I say ‘has been’, for I’ve recently heard underwriters raise doubts. So should insurers prepare for change? And what might that change look like? I explore both questions here.…
Duncan Minty
Duncan Minty •
A Warning Shot on Data Ethics from California public
Discrimination • 3 min read

A Warning Shot on Data Ethics from California

A warning shot has been fired across the bows of US insurers by the Californian Insurance Commissioner. Its recent investigations into “..potential bias and alleged unfair discrimination in many lines of insurance…” seem to have unearthed problems.…
Duncan Minty
Duncan Minty •
Bias in the Pricing of Italian Motor Insurance public
Underwriting • 2 min read

Bias in the Pricing of Italian Motor Insurance

The UK is not the only country in which concerns are being raised about the fairness of insurance pricing. A recent analysis of the Italian motor market points to problems there. The researchers found issues around ethnicity, plus something interesting on gender.…
Duncan Minty
Duncan Minty •
Sentiment Analysis – Treat with Caution public
Data Ethics • 3 min read

Sentiment Analysis – Treat with Caution

The increase in remote working triggered by the pandemic caused Zoom to become a popular tool for holding meetings and speaking with clients. Now Zoom is to allow account holders to carry out sentiment analysis on those they are engaging with. I explore what it means for insurers.…
Duncan Minty
Duncan Minty •
Are Regulators Sitting on an Algorithmic Fence? public
Data Ethics • 3 min read

Are Regulators Sitting on an Algorithmic Fence?

A key question for insurers over the next 5 years will be how regulators handle the issues raised by their increasing use of algorithms. The message being signalled in a recent paper by the Digital Regulation Cooperation Forum is clear. And the position they’re taking will be an uncomfortable one.…
Duncan Minty
Duncan Minty •
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