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Personalisation

The biggest trend in insurance raises some of the most fundamental ethical questions. You can read about these here.
33 posts
Personalisation
Underwriting • 6 min read

The Social Scoring Ban – Confusion for Insurers

Should insurers feel reassured by EU guidance about the prohibition on social scoring in the AI Act? It would be easy for them to think that way. The problem is that the guidance has some flawed assumptions about insurance. When those are corrected, the prohibition should be taken very seriously.…
Duncan Minty
Duncan Minty •
Personalisation • 4 min read

There Will Be More Than One Future to Insurance

A lot of thinking about the future of insurance is premised upon the notion that personalisation is that future. Yet the future of insurance is so important, it’s vital not to just assume that this is the only way forward. I look at other ways in which it is likely to be envisioned.…
Duncan Minty
Duncan Minty •
Marketing • 6 min read

Embedded Insurance and Manufactured Vulnerability

Embedded insurance is a form of hyper-personalisation designed to present the right product to you just when you need it and most likely to buy it. In short, data fuelled prescriptive marketing. Yet if marketing is about persuasion, how do insurers steer clear of digital manipulation?…
Duncan Minty
Duncan Minty •
Autonomy • 6 min read

Being Human - Insurance and the Right to Move On

The digital world that insurers operate in sees data being retained for long periods of time. That view is based upon the influence of moral hazard and character. Yet part of being human is to evolve and move on, to leave behind who we used to be. I examine this dilemma and identify the challenges.…
Duncan Minty
Duncan Minty •
Underwriting • 4 min read

Drones Enable Automated U/W by Image Analysis

I recently highlighted how insurers were starting to gather data not just about what’s around your house (think flood), but also about how your house is built and maintained. The result is a wave of policyholders receiving notices of non-renewal. So what’s the big picture here?…
Duncan Minty
Duncan Minty •
Personalisation • 6 min read

The Insurance Complex: A Bleak Future?

Insurance is becoming a performance market. For insurers to compete, consumers must perform, at first for a competitive premium, progressively for enough cover and eventually for access to the market. What emerges then is ‘an insurance complex’ that defines relations with consumers and society.…
Duncan Minty
Duncan Minty •
Underwriting • 4 min read

Are Politicians Ready for Wind Re?

The development by insurers of individualised flood underwriting capabilities lead to negotiations with UK politicians and civil society for a fairer arrangement. The result was Flood Re. Now insurers are developing similar underwriting capabilities for wind risk. What does this point to?…
Duncan Minty
Duncan Minty •
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