Personalisation • 5 min read Is signposting as ethical as the market believes? Signposting arrangements are being established across a variety of retail insurance markets. The aim is to help consumers find the…
Personalisation • 4 min read What is insurance? And why data analytics makes this matter When does a firm become an insurer? When does it stop being an insurer? And what is insurance? These are…
Claims • 3 min read Has genetic testing in insurance claims begun? You would think that the use of genetic testing in insurance is pretty well sorted, wouldn’t you? After all,…
Data Ethics • 3 min read The Fundamental Challenges that Insurance faces from Data Analytics In October 2012, in a speech to the Financial Services Forum, I offering this prediction: “I believe that over the…
Conflicts of Interest • 5 min read Will the ‘best interests of the customer’ sink some sector business models? ‘Acting in the best interests of each client’. It’s a phrase that should be familiar to the many insurance…
Personalisation • 5 min read Actuarialism and its influence on trust in modern insurance You will have probably heard of the phrase ‘you can have too much of a good thing’. And while many…
Claims • 6 min read Is underwriting at claim stage a reputational timebomb? A pattern is emerging across the market that points to a new type of underwriting. And it is pretty revolutionary,…
public Data Ethics • 8 min read How do you feel about insurers tracking and analysing your emotions? How many of us have appeared in a photo that has been posted online? Or spoken to a voice assistant…
public Autonomy • 6 min read Data and analytics: the problem that insurers will have with identity Insurance is changing. It’s moving in new directions, pursuing new ideas, new models, new technologies. All very exciting, but…