Has genetic testing in insurance claims begun?
You would think that the use of genetic testing in insurance is pretty well
sorted, wouldn’t you? After all,…
Personalisation
The biggest trend in insurance raises some of the most fundamental ethical questions. You can read about these here.
72 posts
The Fundamental Challenges that Insurance faces from Data Analytics
In October 2012, in a speech to the Financial Services Forum, I offering this prediction:
“I believe that over the…
Will the ‘best interests of the customer’ sink some sector business models?
‘Acting in the best interests of each client’. It’s a phrase that should be
familiar to the many insurance…
Actuarialism and its influence on trust in modern insurance
You will have probably heard of the phrase ‘you can have too much of a good
thing’. And while many…
Is underwriting at claim stage a reputational timebomb?
A pattern is emerging across the market that points to a new type of
underwriting. And it is pretty revolutionary,…
public
How do you feel about insurers tracking and analysing your emotions?
How many of us have appeared in a photo that has been posted online? Or spoken to a voice assistant…
public
Data and analytics: the problem that insurers will have with identity
Insurance is changing. It’s moving in new directions, pursuing new ideas, new
models, new technologies. All very exciting, but…
Is a retreat from insurance underway? Not by consumers, but by insurers
It’s becoming fashionable amongst insurers to talk of turning themselves into providers of lifestyle services to customers. It’s…
Why smart policy wordings need to be handled with care
The end of the off-the-shelf insurance policy is said to be nigh. Everyone will
of course throw up their hands…