Personalisation • 5 min read Actuarialism and its influence on trust in modern insurance You will have probably heard of the phrase ‘you can have too much of a good thing’. And while many…
Accountability • 3 min read Why confusion could become a key ethics metric for insurers Insurers are providing consumers with more choice than ever before. And while there’s a lot of obvious upside to…
Ethical Risks • 3 min read 2019 demands fresh new thinking on ethical risk This next quarter will seen many insurance firms updating their ‘conduct risk frameworks’, ready for 2019. While there may be…
Accountability • 2 min read Research confirms the main reason for insurer failure in the EU is unethical practices Why do insurers fail? It turns out it has a lot to do with ethical problems. So while insurance can…
Codes and Values • 3 min read Insurer codes of ethics are not addressing the big trust issue Insurance firms are changing – new ways of pricing, settling claims and marketing. So, have their codes of ethics been changing…
public Codes and Values • 6 min read How can insurers get people to open and read their code of ethics? You’ve written your firm’s code of ethics and put it on your intranet, and probably your website as…
Codes and Values • 2 min read An important lesson for insurers to learn about their codes of ethics Codes of ethics exist for a reason. They tell people about the commitments a firm has made in relation to…
Data Ethics • 2 min read Can insurance delivered over the blockchain be labelled trustless? There is growing attention being given to how blockchains can help insurance. And amid the exciting claims being made for…
Ethical Skills and Training • 5 min read The drive to build trust in insurance must start here Trust in insurance worries the sector’s senior executives. PwC surveys [https://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2018/…